Experienced Quality Analyst with over five years in BPO, specializing in data analysis, quality improvement, and effective communication. Skilled in utilizing technology to enhance delivery processes.
Applied data analysis techniques to monitor quality metrics and identify improvement opportunities.
Implemented quality assurance processes to enhance service standards within BPO operations.
Utilized strong communication skills to coordinate with teams and stakeholders effectively.
Experienced with dispatch software and similar tools to optimize communication and operational efficiency.
Teleperformance
Licentiate in Foreign Languages with emphasis in English
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