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Santiago
Bilingual Quality Analyst (QA)
Currículo em vídeo
Bilingual Quality Analyst (QA)
Please record a video speaking in English about your experience.
Contato
Moniquirá, Boyacá, Colombia
Aberto a trabalho remoto
Disponível na CazVid
Competências
Data analysisAvanzado
Applied data analysis techniques to monitor quality metrics and identify improvement opportunities.
Quality improvementAvanzado
Implemented quality assurance processes to enhance service standards within BPO operations.
Communication skillsAvanzado
Utilized strong communication skills to coordinate with teams and stakeholders effectively.
Technology proficiencyIntermedio
Experienced with dispatch software and similar tools to optimize communication and operational efficiency.
Formação acadêmica
Licentiate in Foreign Languages with emphasis in English
UNAD (National Open and Distance University)
Completed PRESENT
Idiomas
SpanishNative
EnglishAdvanced
Resumo
Experienced Quality Analyst with over five years in BPO, specializing in data analysis, quality improvement, and effective communication. Skilled in utilizing technology to enhance delivery processes.
Principais conquistas
- Over five years of experience in BPO industry, currently working as a QA analyst
- Proficient in data analysis and quality improvement to enhance operational efficiency
- Demonstrated communication skills and technological proficiency in a professional context
Experiência
Bilingual Quality Analyst (QA)
Teleperformance
SEPTEMBER - 2021 - PRESENT
Habilidades
Data analysisQuality improvementCommunication skillsTechnology proficiency
Publicado na CazVid - 17 de mai. de 2026