Santiago - Customer Service Manager with diverse experience in telecommunications and education

Envigado, Antioquia, Colombiaen

Led customer service teams at AT&T and Nternow, focusing on effective communication and customer satisfaction

Managed CRM systems and facilitated sales negotiations, improving team efficiency

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Resumen

Experienced customer service agent and manager with leadership background, skilled in communication, CRM management, and team collaboration.

Held leadership role as President of SAI's New Generation, demonstrating strategic planning and team collaboration

Customer ServiceExperto

Applied effective communication, problem solving, and CRM management to enhance customer satisfaction.

Team CollaborationAvanzado

Worked collaboratively within teams in customer service and leadership roles.

Sales and NegotiationIntermedio

Participated in sales negotiations and customer interactions to drive engagement.

Multitasking and OrganizationAvanzado

Managed multiple responsibilities efficiently across various roles and institutions.

Spanish(Fluent)

AT&amp;T - Teleperformace

2020

Nternow

2021 - 2022

SAI

2023 - 2024

Bachelor’s degree

Bachelor’s degree

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