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Santiago
Customer Service Manager with diverse experience in telecommunications and education
Video resume
Customer Service Manager with diverse experience in telecommunications and education
Please record a video speaking in English about your experience.
Contact
Envigado, Antioquia, Colombia
Available on CazVid
Competencies
Customer ServiceExperto
Applied effective communication, problem solving, and CRM management to enhance customer satisfaction.
Team CollaborationAvanzado
Worked collaboratively within teams in customer service and leadership roles.
Sales and NegotiationIntermedio
Participated in sales negotiations and customer interactions to drive engagement.
Multitasking and OrganizationAvanzado
Managed multiple responsibilities efficiently across various roles and institutions.
Education
Bachelor’s degree
Pontificial Bolivarian University
Bachelor’s degree
Pontificial Bolivarian University
Languages
SpanishFluent
EnglishFluent
Italian
Summary
Experienced customer service agent and manager with leadership background, skilled in communication, CRM management, and team collaboration.
Key Achievements
- Led customer service teams at AT&T and Nternow, focusing on effective communication and customer satisfaction
- Managed CRM systems and facilitated sales negotiations, improving team efficiency
- Held leadership role as President of SAI's New Generation, demonstrating strategic planning and team collaboration
Experience
Customer Service Agent
AT&T - Teleperformace
2020
Customer Service Manager
Nternow
2021 - 2022
President, New Generation
SAI
2023 - 2024
Skills
Customer ServiceTeam CollaborationSales and NegotiationMultitasking and Organization
Published on CazVid - May 17, 2026