Asesor confiable con experiencia en soporte administrativo, atención al cliente y gestión de datos, enfocado en la mejora continua y la atención de calidad.
Organiza y mantiene registros precisos en plataformas CRM y hojas de cálculo.
Proporciona soluciones centradas en el cliente con comunicación efectiva y resolución de problemas.
Apoya tareas administrativas y de gestión de recursos en entornos dinámicos.
Colabora con equipos multidisciplinarios para mejorar procesos y eficiencia.
Atlantic Quantum Innovations
Offered administrative support including data entry, client follow-up, and task tracking., Used CRM tools to monitor cases, update workflows, and maintain organized records.
Lean Solutions
Provided customer-oriented solutions while maintaining service quality and adherence to operational KPIs., Improved client satisfaction through clear communication and issue-resolution strategies., Collaborated with multidisciplinary teams to support process efficiency.
Allied Global
Managed customer retention processes through effective communication and benefits explanation., Strengthened client rapport, contributing to improved loyalty metrics., Ensured accurate record-keeping and service follow-up in CRM platforms.
Civil Engineering
High School Diploma
Catedra Barranquilla y del Caribe
iTep Certification – C1
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