Dedicated professional with extensive experience supporting clients in health, finance, and language interpretation sectors, skilled in team leadership, bilingual communication, and technical support.
Provided customer support via chat, email, and phone, ensuring satisfaction and loyalty.
Coached agents, monitored KPIs, and conducted performance reviews to improve team results.
Answered inbound calls providing technical support for payment platforms and digital tools.
Delivered interpretation and support in English and Spanish across medical, legal, and customer scenarios.
HIRE HORATIO
Handled chat and email inquiries regarding supplement products and memberships., Monitored KPIs, coached agents, and conducted performance reviews., Conducted training sessions and team meetings to drive results and service quality.
GREAT HEALTH WORKS
Handled inquiries regarding supplement products and memberships., Maintained high satisfaction and retention rates., Provided personalized customer service to ensure loyalty and satisfaction.
ONE PARK FINANCIAL
Managed a portfolio of small and medium-sized business clients., Delivered personalized follow-ups through phone, email, and chat to promote re-funding., Handled objections and built long-term client relationships.
TRANSPERFECT CONNECT
Delivered accurate and professional bilingual interpretation in medical, legal, and customer support scenarios., Ensured tone and cultural relevance were preserved across both languages.
High School Diploma
Diploma in Marketing
Medical Sales Representative
CBR-01 Certification
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Managed client portfolios, handled objections, and promoted re-funding in financial services.
DATA VIMENCA
Answered inbound calls and provided technical support for payment platform users.
