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Customer Service Specialist with 5+ years in client support and retention
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Competencies
Provided customer support via chat, email, and phone, ensuring satisfaction and loyalty.
Coached agents, monitored KPIs, and conducted performance reviews to improve team results.
Answered inbound calls providing technical support for payment platforms and digital tools.
Delivered interpretation and support in English and Spanish across medical, legal, and customer scenarios.
Managed client portfolios, handled objections, and promoted re-funding in financial services.
Education
Languages
Summary
Dedicated professional with extensive experience supporting clients in health, finance, and language interpretation sectors, skilled in team leadership, bilingual communication, and technical support.
Key Achievements
- Led chat and email inquiries handling at HIRE HORATIO, monitoring KPIs and conducting training
- Maintained high customer satisfaction and retention rates at GREAT HEALTH WORKS
- Managed a portfolio of business clients and promoted re-funding at ONE PARK FINANCIAL
Experience
Senior Team Leader / Chat and Email Specialist
Handled chat and email inquiries regarding supplement products and memberships., Monitored KPIs, coached agents, and conducted performance reviews., Conducted training sessions and team meetings to drive results and service quality.
Retention Specialist, Customer Service & Payment Recovery
Handled inquiries regarding supplement products and memberships., Maintained high satisfaction and retention rates., Provided personalized customer service to ensure loyalty and satisfaction.
Account Executive
Managed a portfolio of small and medium-sized business clients., Delivered personalized follow-ups through phone, email, and chat to promote re-funding., Handled objections and built long-term client relationships.
English <> Spanish Interpreter
Delivered accurate and professional bilingual interpretation in medical, legal, and customer support scenarios., Ensured tone and cultural relevance were preserved across both languages.
Technical support agent
Answered inbound calls and provided technical support for payment platform users.