Experienced customer service agent specializing in telecom, banking, and mobility sectors. Skilled in bilingual communication, KPI management, and handling multiple channels efficiently. Committed to delivering excellent support and improving operational performance.
Provided customer care and sales support across telecom, banking, and mobility sectors, utilizing advanced need recognition and empathy techniques.
Delivered assistance via chat, calls, and tickets, excelling in bilingual environments and managing multiple communication channels.
Monitored and met performance metrics to ensure quality standards and efficiency in customer support activities.
Scheduled and coordinated appointments for clients, improving workflow and customer experience.
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Utilized dispatch software and related tools to enhance communication and operational efficiency.
