This is my profileContact via CazVid
Sergio
Customer Service Specialist with 4+ years in Telecom & Banking
Video resume
Contact
Competencies
Provided customer care and sales support across telecom, banking, and mobility sectors, utilizing advanced need recognition and empathy techniques.
Delivered assistance via chat, calls, and tickets, excelling in bilingual environments and managing multiple communication channels.
Monitored and met performance metrics to ensure quality standards and efficiency in customer support activities.
Scheduled and coordinated appointments for clients, improving workflow and customer experience.
Utilized dispatch software and related tools to enhance communication and operational efficiency.
Languages
Summary
Experienced customer service agent specializing in telecom, banking, and mobility sectors. Skilled in bilingual communication, KPI management, and handling multiple channels efficiently. Committed to delivering excellent support and improving operational performance.
Key Achievements
- Handled diverse customer inquiries through chat, calls, and tickets for AT&T, Venmo, and Turo, demonstrating adaptability across sectors.
- Gained bilingual proficiency, enhancing communication and service quality in multicultural settings.
- Managed KPIs effectively, contributing to improved customer satisfaction and operational efficiency.
Experience
Floor Support
Customer service and sales agent specialized on mobility for AT&T (Only Chats)
Senior Agent
Customer service agent specialized on banking for Venmo (Chats, Tickets & Calls)
Senior Agent
Customer service agent specialized on appointment setting for Turo (Only Calls)
Senior Agent
Customer service and sales agent specialized on mobility for AT&T (Chats & Calls)