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sergio

Video resume

Customer Service
Devry University student finance Dept.(Helped students process to get loans from the Government). Penske Trucking.(Obtain information from Contractors who did work for Penske and cut them a check). Home office - Home Depot(Would help home owners with finding a contractor through home Depot for any type of construction they might be looking for and then just transfer the call). 360 Insights(Assist Customer with rebate.If they wanted to check status or how to process).

Contacto

Ciudad Juárez, Chihuahua, Mexico
Abierto a remoto
Disponible en CazVid
Contactar via CazVid

Competencias

Bilingual Support (EN / ES)

Demonstrated experience with Bilingual Support (EN / ES).

Inbound & Outbound Calls

Demonstrated experience with Inbound & Outbound Calls.

Customer Satisfaction

Demonstrated experience with Customer Satisfaction.

Account & Data Management

Demonstrated experience with Account & Data Management.

Teamwork & Collaboration

Demonstrated experience with Teamwork & Collaboration.

Educacion

Denver Elementary, Ft. Worth Texas
1981 - 1984
J.P. Elder Middle, Ft. Worth Texas
1984 - 1988
Northside High, Ft. Worth Texas
1988 - 1989
Northside High School
1988 - 1989
J.P. Elder Middle School
1984 - 1988
Denver Elementary
1981 - 1984

Idiomas

Bilingual
EnglishNative
SpanishBilingual / Fluent

Resumen

Professional profile

Experiencia

Bilingual Customer Service

SEI MEDICAL
Jan 2022 - Sep 2023

Take incoming calls from consumers who bought the products which were under warranty.. Assist Customers with the warranty for manufacturing defects.

Bilingual Customer Service (Home Office)

JINZAI
Dec 2020 - Sep 2021

Take incoming calls from Customers who wanted some work done through The Home Depot.. We would call the Contractor that works with The Home Depot and transfer the call.

Senior Analyst Accounts Payable

GENPACT GLOBAL BUSINESS IMPACT
May 2006 - Apr 2009

Process Invoice and Archive for Contractors who did any type of job for Penske.. Locate Contractor’s information through Google with New Contact numbers.. Ask for their Federal Tax ID number, then set up to get check released to them for their work.

Senior Financial Analyst

ACS BUSINESS SOLUTIONS
Feb 2005 - Feb 2006

Inbound and Outbound Calls.. Assist Student with Application and determine if they would qualify or not for Government student loans.

Bilingual Customer Service Representative

POLYGROUP DISTRIBUIDORA DE LATINOAMÉRICA
Nov 2024 - Apr 2026

Managed inbound inquiries from customers regarding covered products.. Assisted clients through warranty processing, defect evaluation, and replacement workflows to ensure high customer satisfaction.

Bilingual Customer Service Representative

SEI MEDICAL
Jan 2022 - Sep 2023

Handled incoming calls regarding customer rebate submissions, status tracking, and claim adjustments.. Provided detailed verification and support throughout the submission lifecycle.

Senior Accounts Payable Analyst

GENPACT GLOBAL BUSINESS IMPACT
May 2006 - Apr 2009

Supported Penske Trucking and Logistics.. Processed contractor invoices, verified Federal Tax ID numbers, updated database records, and resolved accounting inquiries to clear check releases.

Habilidades

Bilingual Support (EN / ES)Inbound & Outbound CallsCustomer SatisfactionAccount & Data ManagementTeamwork & Collaboration

Transcripcion del Video

Customer Service

Hi, my name is sergio. I am 51 years old. I currently live in Suidad, Juarez, Oaxaca. I have about 80-10 years of customer service experience. I work for Penske Trucking and Logistics in the Accounts Payable Department. I also work for DeVry University Student Finance Services. I work for Home Depot, Home Office, and 360 Insights. That's a rebate center. Thank you very much for your time. Bye-bye.

Publicado en CazVid - 23 sept 2026
Ver más candidatos en Ciudad JuárezIn English
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  3. /Ciudad Juárez
  4. /sergio
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