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sergio
Video resume
Contact
Competencies
Demonstrated experience with Bilingual Support (EN / ES).
Demonstrated experience with Inbound & Outbound Calls.
Demonstrated experience with Customer Satisfaction.
Demonstrated experience with Account & Data Management.
Demonstrated experience with Teamwork & Collaboration.
Education
Languages
Summary
Professional profile
Experience
Bilingual Customer Service
Take incoming calls from consumers who bought the products which were under warranty.. Assist Customers with the warranty for manufacturing defects.
Bilingual Customer Service (Home Office)
Take incoming calls from Customers who wanted some work done through The Home Depot.. We would call the Contractor that works with The Home Depot and transfer the call.
Senior Analyst Accounts Payable
Process Invoice and Archive for Contractors who did any type of job for Penske.. Locate Contractor’s information through Google with New Contact numbers.. Ask for their Federal Tax ID number, then set up to get check released to them for their work.
Senior Financial Analyst
Inbound and Outbound Calls.. Assist Student with Application and determine if they would qualify or not for Government student loans.
Bilingual Customer Service Representative
Managed inbound inquiries from customers regarding covered products.. Assisted clients through warranty processing, defect evaluation, and replacement workflows to ensure high customer satisfaction.
Bilingual Customer Service Representative
Handled incoming calls regarding customer rebate submissions, status tracking, and claim adjustments.. Provided detailed verification and support throughout the submission lifecycle.
Senior Accounts Payable Analyst
Supported Penske Trucking and Logistics.. Processed contractor invoices, verified Federal Tax ID numbers, updated database records, and resolved accounting inquiries to clear check releases.
Skills
Video Transcript
Customer Service
Hi, my name is sergio. I am 51 years old. I currently live in Suidad, Juarez, Oaxaca. I have about 80-10 years of customer service experience. I work for Penske Trucking and Logistics in the Accounts Payable Department. I also work for DeVry University Student Finance Services. I work for Home Depot, Home Office, and 360 Insights. That's a rebate center. Thank you very much for your time. Bye-bye.