Dedicated software engineer with 5+ years in developing scalable web applications, specializing in JavaScript frameworks and backend integration, committed to delivering efficient and high-quality solutions.
Utilized for building interactive client-side interfaces and single-page applications.
Applied in developing dynamic, responsive user interfaces for web applications.
Used for backend API development and server-side scripting in various projects.
Managed data storage solutions and optimized queries for performance improvement.
Asurion
Provided assistance related to technologies, including smartphones, tablets, smartwatches, and other connected devices., Performed mobile line activations, utilizing tools such as ACSS (Automated Customer Support System)., Supported users by guiding them through device configuration, troubleshooting, and optimization processes., Processed requests for device replacements and collaborated with internal teams to guarantee timely and effective solutions.
Teleperformance
Managed user requests through Zendesk, ensuring timely and accurate resolution of support tickets., Reviewed accounts that had been potentially compromised, assisting users with the recovery and unbanning process., Enforced community guidelines through proactive content moderation.
Uni. Politécnico de Colombia
Environmental Engineering
Academic bachellor
Diploma in Environmental Management & Disaster Risk
Diploma in Environmental Management ISO-14001
Diploma in Renewable Energy Management
Diploma in Basic Sanitation Plan
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