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Shelsea
Premier support solutions representative
Contato
Competências
Utilized for building interactive client-side interfaces and single-page applications.
Applied in developing dynamic, responsive user interfaces for web applications.
Used for backend API development and server-side scripting in various projects.
Managed data storage solutions and optimized queries for performance improvement.
Formação acadêmica
Resumo
Dedicated software engineer with 5+ years in developing scalable web applications, specializing in JavaScript frameworks and backend integration, committed to delivering efficient and high-quality solutions.
Principais conquistas
- Led development of a customer portal resulting in improved user engagement and reduced support queries.
- Enhanced application performance by optimizing backend processes, decreasing load times by 30%.
- Collaborated closely with cross-functional teams to deliver multiple project milestones on schedule.
Experiência
Premier support solutions representative
Provided assistance related to technologies, including smartphones, tablets, smartwatches, and other connected devices., Performed mobile line activations, utilizing tools such as ACSS (Automated Customer Support System)., Supported users by guiding them through device configuration, troubleshooting, and optimization processes., Processed requests for device replacements and collaborated with internal teams to guarantee timely and effective solutions.
Trust & Safety Support Specialist / Content moderator
Managed user requests through Zendesk, ensuring timely and accurate resolution of support tickets., Reviewed accounts that had been potentially compromised, assisting users with the recovery and unbanning process., Enforced community guidelines through proactive content moderation.