Professional profile
Demonstrated experience with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Demonstrated experience with Customer Relationship & Data Capturing.
Demonstrated experience with Front Desk & Reception Systems.
Demonstrated experience with Report Compilation & Formatting.
Demonstrated experience with Telephone & Switchboard Operations.
Royal Hotel
Provided front desk and reception support, welcoming and assisting guests and clients in a professional, service-focused manner.. Managed incoming calls and switchboard operations, directing enquiries accurately to the relevant departments.. Coordinated guest bookings and basic scheduling, supporting smooth day-to-day front-office operations.. Maintained filing systems and administrative records, ensuring accurate and confidential document management.. Delivered customer service in a fast-paced hospitality environment, contributing to overall guest satisfaction.
National Diploma in Management Science (Business Administration)
National Senior Certificate (Grade 12)