Dedicated customer service professional with extensive experience in high-volume environments, skilled in communication, problem-solving, and building lasting client relationships. Proven ability to adapt and deliver exceptional service across diverse sectors.
Exceptional ability to resolve customer inquiries efficiently, fostering positive relationships and satisfaction.
Skilled in conveying information clearly and empathetically across diverse customer interactions.
Proficient in utilizing CRM and call-center software to manage customer data and streamline workflows.
Experienced in identifying customer needs and recommending suitable products to enhance sales and retention.
Teleperformance
Handled customer billing queries and processed payments accurately and efficiently.. Delivered soft sales through identifying customer needs and recommending relevant solutions.. Provided technical support, troubleshooting and resolving customer issues professionally.
Capita SA
Handled high volumes of inbound customer queries with professionalism, empathy, and efficiency, in line with strict service-level standards.. Resolved service issues accurately and promptly while maintaining high customer satisfaction scores.. Adhered consistently to quality, compliance, and performance metrics.. Collaborated closely with team members and supervisors to meet daily targets.
Webhelp SA
Provided customers with accurate information and timely solutions in a high-volume call-centre environment.. Maintained professionalism and consistently met service-level agreements and quality benchmarks.
Boomerang / 1Life Insurance
Matric Certificate
Basic Office Administration Practical
Descubre otros profesionales con experiencia similar
Identified client needs and offered suitable product solutions, building strong client relationships.. Conducted outbound calls and sales presentations to grow and retain the client base.
Delft Community Health Centre
Checked in and processed patients, verifying personal and medical documentation for accuracy prior to capturing records - comparable to passenger check-in and document verification.. Booked appointments and updated records on the PHCIS system with a strong focus on accuracy and confidentiality.. Performed filing, report management, and general administrative support.
Vodacom / Merchants
Responded to customer inquiries via calls and emails, resolving issues promptly and professionally.. Balanced adherence to procedure with flexibility to meet individual customer needs.
iiNet
Provided technical and billing support, investigating and resolving service-related complaints.. Improved customer satisfaction through personalised, attentive service.