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Customer Service Consultant
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Competencies
Demonstrated experience with Customer service.
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with CRM systems.
Demonstrated experience with Call-centre systems.
Demonstrated experience with Customer-focused service.
Education
Languages
Summary
Customer Service Consultant open to new opportunities
Experience
Customer Service Consultant
Handled customer billing queries and processed payments accurately and efficiently.. Delivered soft sales through identifying customer needs and recommending relevant solutions.. Provided technical support, troubleshooting and resolving customer issues professionally.
Customer Service Agent
Handled high volumes of inbound customer queries with professionalism, empathy, and efficiency, in line with strict service-level standards.. Resolved service issues accurately and promptly while maintaining high customer satisfaction scores.. Adhered consistently to quality, compliance, and performance metrics.. Collaborated closely with team members and supervisors to meet daily targets.
Customer Service Agent
Provided customers with accurate information and timely solutions in a high-volume call-centre environment.. Maintained professionalism and consistently met service-level agreements and quality benchmarks.
Sales Consultant
Identified client needs and offered suitable product solutions, building strong client relationships.. Conducted outbound calls and sales presentations to grow and retain the client base.
Admin Clerk (Internship) - Admissions
Checked in and processed patients, verifying personal and medical documentation for accuracy prior to capturing records - comparable to passenger check-in and document verification.. Booked appointments and updated records on the PHCIS system with a strong focus on accuracy and confidentiality.. Performed filing, report management, and general administrative support.
Customer Service Agent
Responded to customer inquiries via calls and emails, resolving issues promptly and professionally.. Balanced adherence to procedure with flexibility to meet individual customer needs.
Customer Service Agent
Provided technical and billing support, investigating and resolving service-related complaints.. Improved customer satisfaction through personalised, attentive service.
Sales Consultant
Identified client needs and offered suitable product solutions, building strong client relationships.. Conducted outbound calls and sales presentations to grow and retain the client base.