Sofia - Instructional Designer with 5+ years of experience in tech and corporate training

Developing engaging educational content and assessments tailored for diverse audiences.

Planning, coordinating, and facilitating meetings and projects across multiple roles and organizations.

Leading teams of varied sizes, managing stakeholder expectations, and optimizing performance.

Proficiency with tools like Microsoft Office, PowerBI, SAP, JIRA, HTML5, CSS3, JavaScript frameworks, and WordPress.

Design, develop, revise and publish interactive learning content (create, transform, edit videos, simulations, animations, assessments) into LMS., Creation of localized courses, surveys and large audience targeting making sure accessibility parameters are met.

Identify areas of improvement collected from learners, mentors and managers., Set up/ schedule and assist with facilitating/ running kick off, learning community sessions/ events/meetings., Timely resolution of issues and escalations to enhance the learning experience.

Managing contract performance measurements to optimize profit contribution, risks to the contract's objectives and both internal and external stakeholders., Applying forecast and invoicing techniques and ensure compliance with T&C.

Generate material to coach, assess and increase employee performance., Detailed transcript of sales calls for customer complaint research., Predict and improve compliance to reduce contractual penalty liabilities.