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Sofia
Instructional Designer
Contato
Competências
Developing engaging educational content and assessments tailored for diverse audiences.
Planning, coordinating, and facilitating meetings and projects across multiple roles and organizations.
Leading teams of varied sizes, managing stakeholder expectations, and optimizing performance.
Proficiency with tools like Microsoft Office, PowerBI, SAP, JIRA, HTML5, CSS3, JavaScript frameworks, and WordPress.
Managing environmental initiatives, certifications, and awareness programs within organizations.
Formação acadêmica
Idiomas
Resumo
Dedicated professional experienced in developing educational content, managing projects, and leading teams across technology and environmental sectors. Skilled in technical toolsets and stakeholder engagement.
Principais conquistas
- Designed and published interactive learning content, including videos, simulations, and assessments for LMS platforms at Microsoft.
- Managed a team of 15 environmental program members and coordinated organizational certifications and initiatives.
- Supervised performance and compliance improvements as Collections Supervisor at Sprint, overseeing over 20 team members.
Experiência
Instructional Designer
Design, develop, revise and publish interactive learning content (create, transform, edit videos, simulations, animations, assessments) into LMS., Creation of localized courses, surveys and large audience targeting making sure accessibility parameters are met.
Project Manager Jr.
Identify areas of improvement collected from learners, mentors and managers., Set up/ schedule and assist with facilitating/ running kick off, learning community sessions/ events/meetings., Timely resolution of issues and escalations to enhance the learning experience.
Contract Commercial Manager
Managing contract performance measurements to optimize profit contribution, risks to the contract's objectives and both internal and external stakeholders., Applying forecast and invoicing techniques and ensure compliance with T&C.
Sales Quality Analyst
Generate material to coach, assess and increase employee performance., Detailed transcript of sales calls for customer complaint research., Predict and improve compliance to reduce contractual penalty liabilities.
Collections Supervisor
Accountable of a 20+ people team’s productivity and development, performance follow up, report analysis towards progress and goal compliance, coaching, feedback, action plans and payroll.