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Mirla
Customer Service Specialist with diverse experience across telecom and IT domains
Contacto
Guatemala City, Guatemala, Guatemala
Disponible en CazVid
Competencias
Communication SkillsIntermediate
Utilized effective communication techniques to resolve customer issues and provide information.
TeamworkIntermediate
Collaborated with team members to ensure customer satisfaction and process efficiency.
Organization SkillsIntermediate
Managed multiple customer requests and maintained organized records across roles.
ResponsibilityIntermediate
Handled sensitive customer data and ensured follow-up on issues to maintain service standards.
Problem Solving SkillsIntermediate
Diagnosed and addressed customer problems effectively within support roles.
Educación
Degree in computer science
ITVO
Completed 2019
Bachelor's degree in business administration
University Galileo
Completed In progress
Intercultural School Prisma
Movida Switzerland
Completed 2024
Idiomas
SpanishNative
Resumen
Dedicated customer service representative with experience in telecom and IT industries, skilled in communication and problem resolution.
Logros Clave
- Progressed through roles from Customer Service Representative to Technical Support, demonstrating skill development
- Gained proficiency in soft skills including communication, teamwork, and problem solving
- Handled customer inquiries and issues across multiple companies and sectors
Experiencia
Customer Service Representative
Capgemini Guatemala S.A.
May 2022 - September 2022
Billing Customer Service Representative
Conduent Guatemala
September 2022 - Noviembre 2023
Techical Support Wix
Telus International
December 2023 - May 2024
Habilidades
Communication SkillsTeamworkOrganization SkillsResponsibilityProblem Solving Skills
Publicado en CazVid - 3 jul 2025