This is my profileContact via CazVidMirla
Customer Service Specialist with diverse experience across telecom and IT domains
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Communication SkillsIntermediate
Utilized effective communication techniques to resolve customer issues and provide information.
TeamworkIntermediate
Collaborated with team members to ensure customer satisfaction and process efficiency.
Organization SkillsIntermediate
Managed multiple customer requests and maintained organized records across roles.
ResponsibilityIntermediate
Handled sensitive customer data and ensured follow-up on issues to maintain service standards.
Problem Solving SkillsIntermediate
Diagnosed and addressed customer problems effectively within support roles.
Education
Degree in computer science
ITVO
Completed 2019
Bachelor's degree in business administration
University Galileo
Completed In progress
Intercultural School Prisma
Movida Switzerland
Completed 2024
Languages
SpanishNative
Summary
Dedicated customer service representative with experience in telecom and IT industries, skilled in communication and problem resolution.
Key Achievements
- Progressed through roles from Customer Service Representative to Technical Support, demonstrating skill development
- Gained proficiency in soft skills including communication, teamwork, and problem solving
- Handled customer inquiries and issues across multiple companies and sectors
Experience
Customer Service Representative
Capgemini Guatemala S.A.
May 2022 - September 2022
Billing Customer Service Representative
Conduent Guatemala
September 2022 - Noviembre 2023
Techical Support Wix
Telus International
December 2023 - May 2024
Skills
Communication SkillsTeamworkOrganization SkillsResponsibilityProblem Solving Skills
Published on CazVid - Jul 3, 2025