Dedicated customer support specialist with diverse experience in healthcare, hospitality, and financial services, focusing on communication, empathy, and proactive problem-solving.
Applied leadership skills to coordinate service activities and support team collaboration.
Utilized empathy during patient and customer interactions to ensure understanding and satisfaction.
Delivered clear and professional communication across healthcare, hospitality, and financial sectors.
Maintained composure and efficiency during high-pressure customer service situations.
CONCENTRIX
Medical customer service, Patient communication, Provider support, Healthcare services
TELEPERFORMANCE
Customer Service, Supplier Support, Property Management, Vrbo Experience
VALOR GLOBAL
Collections representative, Customer service, Negotiation
Bachelor’s Degree
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Proactively addressed customer needs and issues before escalation.
