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Stepphanie

Customer Service

Contato

Columbus, Ohio, United States

Disponível na CazVid

Contato pela CazVid

Competências

LeadershipIntermediate

Applied leadership skills to coordinate service activities and support team collaboration.

EmpathyAdvanced

Utilized empathy during patient and customer interactions to ensure understanding and satisfaction.

Effective communicationAdvanced

Delivered clear and professional communication across healthcare, hospitality, and financial sectors.

Stress managementIntermediate

Maintained composure and efficiency during high-pressure customer service situations.

ProactiveIntermediate

Proactively addressed customer needs and issues before escalation.

Formação acadêmica

Bachelor’s Degree

Idiomas

EnglishC1

Resumo

Dedicated customer support specialist with diverse experience in healthcare, hospitality, and financial services, focusing on communication, empathy, and proactive problem-solving.

Principais conquistas

Managed patient communication and provider support in healthcare services at Concentrix
Handled diverse customer service tasks, including customer and supplier support at Teleperformance for Vrbo
Conducted collections and negotiation processes, demonstrating active engagement in financial services at Valor Global

Experiência

CUSTOMER SERVICE

CONCENTRIX

11/30/2019 - 05/10/2024

Medical customer service, Patient communication, Provider support, Healthcare services

VRBO CUSTOMER SERVICE

TELEPERFORMANCE

09/15/2019 - 11/11/2019

Customer Service, Supplier Support, Property Management, Vrbo Experience

COLLECTIONS, CUSTOMER SERVICE

VALOR GLOBAL

09/30/2017 - 08/31/2019

Collections representative, Customer service, Negotiation

Habilidades

LeadershipEmpathyEffective communicationStress managementProactive

Publicado na CazVid - 2 de jul. de 2025

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