Susana - Data Analyst with 5 years of expertise in financial services

Performed data analysis and reporting to support decision-making processes.

Written complex queries for data extraction and manipulation from relational databases.

Created dashboards and visual reports using Power BI and Tableau tools.

Utilized advanced Excel functions for data analysis and report automation.

Provide technical assistance and respond to client inquiries, as well as help troubleshoot issues with their phone systems, VoIP phones, and network, including any requested changes.

Assisted hotel guests with internet connectivity issues, troubleshooting devices such as tablets, mobile phones, laptops, and game consoles, performing checks and reboots of network equipment and processing RMAs.

In charge of dispatching technicians, evaluating emergencies to identify and assign the most suitable technician for on-site internet service restoration or equipment replacement. Also responsible for managing RMAs and collecting data for invoicing completed visits.

Assisted customers with mobile phone activation and provided technical support.