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Susana
SMB Project Manager
Contato
Competências
Performed data analysis and reporting to support decision-making processes.
Written complex queries for data extraction and manipulation from relational databases.
Created dashboards and visual reports using Power BI and Tableau tools.
Utilized advanced Excel functions for data analysis and report automation.
Formação acadêmica
Resumo
Experienced data analyst with a strong background in financial services, skilled in data interpretation, visualization, and database management.
Principais conquistas
- Developed and maintained comprehensive dashboards for real-time financial reporting.
- Led data cleaning and preprocessing initiatives reducing errors by 15%.
- Collaborated with cross-functional teams to enhance data collection processes.
Experiência
SMB Project Manager
Provide technical assistance and respond to client inquiries, as well as help troubleshoot issues with their phone systems, VoIP phones, and network, including any requested changes.
Technical Support Tier 1
Assisted hotel guests with internet connectivity issues, troubleshooting devices such as tablets, mobile phones, laptops, and game consoles, performing checks and reboots of network equipment and processing RMAs.
Tech Dispatch Coordinator
In charge of dispatching technicians, evaluating emergencies to identify and assign the most suitable technician for on-site internet service restoration or equipment replacement. Also responsible for managing RMAs and collecting data for invoicing completed visits.
Technical Support Tier 1
Assisted customers with mobile phone activation and provided technical support.