Experienced in face-to-face and call center environments, specializing in customer service, sales, and insurance billing review.
Provided direct assistance to clients via face-to-face and phone interactions, ensuring customer satisfaction.
Engaged in selling extended warranties and car insurance, including communication with adjusters and clients.
Handled billing reviews and generated reports related to insurance and loan services.
Maintained daily email correspondence and reported effectively within department operations.
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Participated in soft collection processes for personal and health loans, improving recovery efforts.
