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Teresa
Customer Service & Sales Specialist with 20+ years in Service Industry
Video resume
Agente telefónico
Por más de veinte años he trabajado en el servicio al cliente tanto un servicio cara a cara como por teléfono. Hace cinco años regrese a Tijuana y desde entonces trabajo en calle centers, tengo experiencia en credit card customer service, in soft collection for a loans car and health. Tengo experiencia en sales ofreciendo garantías extendidas y también tengo experiencia en Car Insurance en el departamento de billing review, hacía reportes y mandaba emails todos los días.
Contact
Tijuana, Baja California, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided direct assistance to clients via face-to-face and phone interactions, ensuring customer satisfaction.
SalesIntermediate
Engaged in selling extended warranties and car insurance, including communication with adjusters and clients.
Billing & Report ManagementIntermediate
Handled billing reviews and generated reports related to insurance and loan services.
Communication SkillsExpert
Maintained daily email correspondence and reported effectively within department operations.
Soft CollectionsIntermediate
Participated in soft collection processes for personal and health loans, improving recovery efforts.
Summary
Experienced in face-to-face and call center environments, specializing in customer service, sales, and insurance billing review.
Key Achievements
- Worked over twenty years in face-to-face and phone customer service.
- Gained extensive experience in call centers, credit card customer service, and soft collections for loans, cars, and health.
- Handled sales of extended warranties and managed car insurance billing review, report generation, and communication.
Skills
Customer ServiceSalesBilling & Report ManagementCommunication SkillsSoft Collections
Published on CazVid - Jul 3, 2025