Thelma - Implementation Project Manager at Orbund SIS

Skilled in planning, executing, and overseeing projects to ensure timely and efficient delivery.

Experienced in guiding teams, providing training, and fostering collaborative work environments.

Proficient in providing accurate interpretation services to facilitate bilingual communication.

Adept at managing live chat, email, and phone support to ensure high-quality client interactions.

Oversee and guide the implementation project by assigning tasks, scheduling meetings, setting clear goals, and providing continuous support to keep everything on track., Maintain detailed documentation such as reports, plans, and meeting notes to ensure clarity and accessibility., Deliver product training to clients and team members as needed to support successful transition and usage., Monitor project timelines closely, making necessary adjustments to stay on schedule while maintaining regular communication with clients, team members, and senior management to keep all parties informed about progress and outcomes.

Supervised and coached onboarding team members to deliver a high-quality client onboarding experience through Zoom meetings, live chat, Zendesk tickets, phone calls, emails, and voicemails., Provided guidance and training on handling various software-related issues, including installation, cloud usage, template customization, error reporting, login problems, internal portal navigation, and product training, ensuring both team readiness and client satisfaction.

Customer interpretation services for NY DOE (department of education) providing bilingual interpretation between native teachers to spanish-speaking students, and their parents.