Demonstrated experience with CRM management.
Demonstrated experience with Customer communication and problem-solving.
Demonstrated experience with Data organization and reporting.
Demonstrated experience with Google Workspace management.
Concentrix (for Mercado Libre)
Support Mercado Libre Chinese sellers., Handle logistics, transactions, account setup, and moderation cases with accuracy and empathy., Manage an average of 6 cases per hour, maintaining high satisfaction among Sellers., Use Google Workspace and internal tools for case tracking and reporting.
High School
English Language Program
Social Communication and Marketing
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