This is my profileContact via CazVidThomas
Welcome to CazVid!
Contact
Medellín,Antioquia,Colombia
Available on CazVid
Competencies
CRM managementIntermediate
Demonstrated experience with CRM management.
Customer communication and problem-solvingIntermediate
Demonstrated experience with Customer communication and problem-solving.
Data organization and reportingIntermediate
Demonstrated experience with Data organization and reporting.
Google Workspace managementIntermediate
Demonstrated experience with Google Workspace management.
Education
High School
I.E. La Trinidad
English Language Program
Universidad de Antioquia (UdeA)
Social Communication and Marketing
Luis Amigó Catholic University
Completed 2025
Languages
enNative
Experience
Virtual Assistant – CRM & Communication Specialist
Concentrix (for Mercado Libre)
Feb 2025 - Present
Support Mercado Libre Chinese sellers., Handle logistics, transactions, account setup, and moderation cases with accuracy and empathy., Manage an average of 6 cases per hour, maintaining high satisfaction among Sellers., Use Google Workspace and internal tools for case tracking and reporting.
Skills
CRM managementCustomer communication and problem-solvingData organization and reportingGoogle Workspace management
Published on CazVid - May 17, 2026