Multifaceted support specialist with over 5 years of experience in customer service, sales support, and IT maintenance across diverse industries.
Provided customer and account support, validation, and sales assistance across roles and industries.
Performed routine and preventive maintenance, software installation, and troubleshooting in IT environments.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Access), Adobe Acrobat, and Google Drive.
Basic knowledge of Cisco, LAN/WAN switching, routing, and configuration in networking setups.
Conduent Business Guatemala
Provide support to account executives and inside sales representatives, Assist with processing credit and starting investigations for lost and damaged packages.
Que Facil Guatemala
Validate customer profiles for credit qualification, Assist customers in purchasing items at the store associated with the company.
One Link Guatemala
Corrective and preventative computer maintenance, Software installation, Customer service and computer repair.
Telecommunications Network and Security
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