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Agent of Call Center
Contact
Competencies
Provided customer and account support, validation, and sales assistance across roles and industries.
Performed routine and preventive maintenance, software installation, and troubleshooting in IT environments.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Access), Adobe Acrobat, and Google Drive.
Basic knowledge of Cisco, LAN/WAN switching, routing, and configuration in networking setups.
Education
Languages
Summary
Multifaceted support specialist with over 5 years of experience in customer service, sales support, and IT maintenance across diverse industries.
Key Achievements
- Provided comprehensive customer support and sales support at Conduent Business Guatemala.
- Validated customer profiles and assisted in sales at Que Facil Guatemala, enhancing transaction accuracy.
- Performed corrective and preventative maintenance on computers, installed software, and provided customer service at One Link Guatemala.
Experience
Agent of Call Center
Provide support to account executives and inside sales representatives, Assist with processing credit and starting investigations for lost and damaged packages.
Credit Executive
Validate customer profiles for credit qualification, Assist customers in purchasing items at the store associated with the company.
IT Department
Corrective and preventative computer maintenance, Software installation, Customer service and computer repair.