Dedicated customer service specialist with over 5 years of experience in retail, food service, and telecommunications. Skilled in client support, sales, and technical assistance. Bilingual in English and Spanish, committed to enhancing customer satisfaction and operational efficiency.
Delivered customer support in retail, food service, and telecom sectors, ensuring client satisfaction and issue resolution.
Handled sales, store organization, and merchandise management, contributing to sales performance and store presentation.
Provided clear, assertive, and bilingual communication to guide customers and resolve queries effectively.
Supported platform users by addressing technical issues and providing solutions in English and Spanish.
L&L; Shoes
Managed, registered, and handled warehouse merchandise., Sales records, organization of store layout, customer service, and product advice.
Colo Coffee Roasters
Customer service, sales, reception of raw materials, cleaning, and organization of work areas, stations, and utensils.
Colo Coffee Roasters
Preparation of beverages, sales, customer service, cleaning and organization of spaces and utensils, review and reception of raw materials.
Intouch CX
Customer service in English, assertive communication to guide users about the platform, assistance based on client guidelines and workflows.
Asurion
Customer service, self-development, cross-selling, and maintaining the performance of my business line with Cricket., Active listening, problem resolution, technical support, and excellent communication skills in both English and Spanish.
Primary Education
High School Diploma
International Business
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