Experienced bilingual agent with over 6 years supporting customers in telecom, healthcare, food delivery, and finance sectors. Skilled in phone and chat support, interpretation, and technical assistance, fluent in English and Spanish.
Delivered customer support via calls and chat, resolving issues and clarifying doubts across different sectors.
Provided interpretation and bilingual support in English and Spanish for various clients including banks and healthcare providers.
Handled inbound and outbound calls, managed case documentation, and supported sales and appointment setting functions.
Utilized computer systems and apps effectively for customer support, case documentation, and communication.
Teleperformance
Customer service in car reservations, Call transference, Doubts and clarifications
Alorica
Customer support, Receiving chat and calls from food delivery people, Solutions related to pay issues, Use of the app, Making outbound calls to restaurants and customers, Document the cases
CallProUSA
Sales, Appointment setter, Outbound calls
ResultsCX
Customer support, Inbound calls and outbound calls for a health insurance company
High School Certificate
Bachelor’s degree
Descubre otros profesionales con experiencia similar
Demonstrated punctuality, fast learning, and dedication across multiple roles and industries.
Human Quality
Phone call Interpreter from English to Spanish and vice versa, For banks, medical, pharmacies, insurance companies, nutrition, 911, 311, schools, etc.
United Specialists
Opener for loans campaign, Inbound, outbounds
