Experienced IT support agent with over 10 years of expertise in customer service, process management, and team leadership. Skilled in key Microsoft technologies and committed to customer satisfaction and first call resolution.
Provided technical support to customers, prioritizing first call resolution and satisfaction.
Managed support processes to ensure quality and efficiency in service delivery.
Supervised and motivated support teams to improve performance and customer outcomes.
Proficient in Active Directory, MS Office Portal, Exchange, and Azure for troubleshooting and support.
Descubre otros profesionales con experiencia similar