Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Wagner
Remote Tech Support Agents
Currículo em vídeo
Remote Tech Support Agents
I have over 10 years of experience in this field as an agent, process controller and team manager. I am familiar with Active Directory, MS Office Portal, Exchange and Azure. I am self motivated and always looking for improvement. I understand that customer satisfaction is important and resolving issues as a first call resolution is the goal.
Contato
San José, San José, Costa Rica
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer SupportExpert
Provided technical support to customers, prioritizing first call resolution and satisfaction.
Process ControlIntermediate
Managed support processes to ensure quality and efficiency in service delivery.
Team ManagementIntermediate
Supervised and motivated support teams to improve performance and customer outcomes.
Technical SkillsAdvanced
Proficient in Active Directory, MS Office Portal, Exchange, and Azure for troubleshooting and support.
Resumo
Experienced IT support agent with over 10 years of expertise in customer service, process management, and team leadership. Skilled in key Microsoft technologies and committed to customer satisfaction and first call resolution.
Principais conquistas
- Over a decade of experience in IT support, progressing from agent to team manager
- Familiar with key technologies including Active Directory, MS Office Portal, Exchange, and Azure
- Focused on achieving first call resolution and customer satisfaction
Habilidades
Customer SupportProcess ControlTeam ManagementTechnical Skills
Publicado na CazVid - 3 de jul. de 2025