Wendy - Data Analyst with 4 years in Business Intelligence

Used SQL to extract, manipulate, and analyze data from relational databases.

Created dashboards using tools like Power BI and Tableau to present data insights.

Translated business requirements into analytical solutions to support strategic decisions.

Utilized Python scripts for data cleaning and preliminary analysis tasks.

Led and motivated a team of sales agents to meet and exceed daily and monthly targets, Provided real-time coaching, feedback, and support to boost performance and productivity, Monitored KPIs and sales metrics to ensure team alignment with campaign goals, Delivered performance reports and insights to management, Conducted regular quality audits and chat reviews to ensure compliance and service excellence, Facilitated training sessions and knowledge refreshers to strengthen sales skills, Handled escalations and provided solutions to complex customer situations