Dedicated professional with extensive background in customer service, hospitality, and media broadcasting. Skilled in digital marketing, negotiation, and communication to deliver exceptional service and engaging content.
Utilized digital marketing strategies to enhance community engagement and promotional activities.
Applied negotiation skills in customer service and community management to resolve conflicts effectively.
Displayed strong verbal communication through TV hosting and customer interactions, ensuring clarity and engagement.
Leveraged critical thinking in managing customer inquiries and coordinating media content production.
Pupusa Factory
Taking orders and serving guests with a focus on accuracy and efficiency, Community manager
Multicable
Hosted and co-produced 'Deportes para Todos,' a daily live sports segment, delivering energetic and insightful commentary to a broad audience
Collective Solution
Resolved an average of 50+ customer inquiries daily via phone and email, successfully de-escalating conflicts and achieving a 95% customer satisfaction rate
Bachelor of journalism
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