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William
Waiter
Contato
Competências
Utilized digital marketing strategies to enhance community engagement and promotional activities.
Applied negotiation skills in customer service and community management to resolve conflicts effectively.
Displayed strong verbal communication through TV hosting and customer interactions, ensuring clarity and engagement.
Leveraged critical thinking in managing customer inquiries and coordinating media content production.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with extensive background in customer service, hospitality, and media broadcasting. Skilled in digital marketing, negotiation, and communication to deliver exceptional service and engaging content.
Principais conquistas
- Resolved over 50 customer inquiries daily, maintaining a 95% satisfaction rate at Collective Solution
- Hosted and co-produced 'Deportes para Todos,' delivering engaging sports commentary to a broad audience at Multicable
- Managed orders and served guests efficiently at Pupusa Factory, demonstrating accuracy and community engagement
Experiência
Waiter
Taking orders and serving guests with a focus on accuracy and efficiency, Community manager
Tv host
Hosted and co-produced 'Deportes para Todos,' a daily live sports segment, delivering energetic and insightful commentary to a broad audience
Customer service specialist
Resolved an average of 50+ customer inquiries daily via phone and email, successfully de-escalating conflicts and achieving a 95% customer satisfaction rate