Demonstrated experience with Bilingual: English & Spanish.
Demonstrated experience with Microsoft Office & Google Workspace.
Demonstrated experience with CRM tools & digital file systems.
Legal Soft
Conduct initial consultations to assess client legal needs., Organize and assemble case files with high accuracy and confidentiality., Communicate with clients to explain legal processes and gather required documentation., Maintain digital filing systems in compliance with internal procedures.
Elemental Wellness Center (Remote, San Jose, CA)
Handled customer inquiries via chat, voice, and email., Managed dispatch operations to ensure prompt service delivery., Coordinated team schedules and trained new staff.
Connect International Nicaragua – Aqua Finance
Managed accounts and collected outstanding payments., Assisted clients with repayment plans and financial counseling., Provided regular reports on collections performance.
Webhelp Nicaragua – CashApp
Provided multichannel customer support., Resolved account-related and transaction issues.
B.A. in English Teaching
Advanced English Diploma
High School Diploma
Elementary School Diploma
Civil Engineering Studies
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