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Competencies
Demonstrated experience with Bilingual: English & Spanish.
Demonstrated experience with Microsoft Office & Google Workspace.
Demonstrated experience with CRM tools & digital file systems.
Education
Languages
Experience
Personal Injury Intake Specialist & Case Assembler
Conduct initial consultations to assess client legal needs., Organize and assemble case files with high accuracy and confidentiality., Communicate with clients to explain legal processes and gather required documentation., Maintain digital filing systems in compliance with internal procedures.
Customer Service Agent & Dispatcher
Handled customer inquiries via chat, voice, and email., Managed dispatch operations to ensure prompt service delivery., Coordinated team schedules and trained new staff.
Collections Specialist
Managed accounts and collected outstanding payments., Assisted clients with repayment plans and financial counseling., Provided regular reports on collections performance.
Customer Service Agent
Provided multichannel customer support., Resolved account-related and transaction issues.
Escalation Agent
Handled escalated customer concerns and complex banking issues., Collaborated with internal teams to ensure timely resolutions.
Customer Service Agent
Delivered quality service in banking-related customer interactions., Resolved inquiries efficiently to ensure satisfaction and retention.