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Wilmer
Customer Service Agent
Contacto
Competencias
Designed and implemented content plans aligned with marketing goals.
Managed social media platforms to maximize reach and engagement.
Optimized content for search engines to improve organic traffic.
Led content projects from conception through execution, coordinating teams.
Educación
Resumen
Dedicated content marketer with a track record of growing digital audiences and executing impactful marketing strategies.
Logros Clave
- Developed and executed content strategies that increased audience engagement
- Managed multiple content projects simultaneously, demonstrating strong organizational skills
- Collaborated with cross-functional teams to deliver targeted marketing campaigns
Experiencia
Customer Service Agent
Managed customer interactions for a food delivery app., Resolved inquiries related to order status and modifications, delivery address verification, and processing refunds.
Customer Service Agent
Managed customer service inquiries using various tools and multiple channels., Coordinated directly with engineering support for the escalation and follow-up of technical incidents.