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Wilmer
Customer Service Agent
Contato
Competências
Designed and implemented content plans aligned with marketing goals.
Managed social media platforms to maximize reach and engagement.
Optimized content for search engines to improve organic traffic.
Led content projects from conception through execution, coordinating teams.
Formação acadêmica
Resumo
Dedicated content marketer with a track record of growing digital audiences and executing impactful marketing strategies.
Principais conquistas
- Developed and executed content strategies that increased audience engagement
- Managed multiple content projects simultaneously, demonstrating strong organizational skills
- Collaborated with cross-functional teams to deliver targeted marketing campaigns
Experiência
Customer Service Agent
Managed customer interactions for a food delivery app., Resolved inquiries related to order status and modifications, delivery address verification, and processing refunds.
Customer Service Agent
Managed customer service inquiries using various tools and multiple channels., Coordinated directly with engineering support for the escalation and follow-up of technical incidents.