Desarrollador con experiencia en tecnologías web y móvil, enfocado en crear soluciones escalables y eficientes.
Desarrollo de aplicaciones web robustas usando JavaScript, HTML y CSS.
Participación en la planificación y seguimiento de proyectos de desarrollo de software siguiendo metodologías ágiles.
Diseño y mantenimiento de bases de datos relacionales y no relacionales para diferentes aplicaciones.
Colaboración efectiva en equipos multidisciplinarios para lograr objetivos comunes.
Foundever
Audited payroll records, verified attendance, and determined benefits eligibility., Guided agents and supervisors on payroll, tax, and benefits updates., Supported management with KPI trackers, presentations, and QA audits., Temporarily managed agent teams during supervisor absences.
Sitel S.A.
Supervised and coached customer service agents, ensuring compliance with client procedures., Resolved escalated cases and performed QA audits to identify improvement areas., Managed payroll functions, attendance tracking, and reporting., Developed and maintained sales trackers to monitor team performance., Created KPI reports and training material to support staff development.
Sitel S.A.
Handled customer inquiries, complaints, billing issues and tech support., Processed payroll, maintained records, and researched discrepancies., Review disputes adjustments with lenders, examining parts claimed.
Marina de Guacalito
High School Diploma
Technical Course
Descubre otros profesionales con experiencia similar
Delivered personalized guest services including reservations and events., Arrange reservations for different activities, such as Travel, Special dinner, Spa appointments., Personalized assistance for Hotel's Guest., Logistic pick up for Hotel guest., Handled service issues and coordinated activities for hotel guests.
