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Yader
Customer Care Representative
Contato
Competências
Desarrollo de aplicaciones web robustas usando JavaScript, HTML y CSS.
Participación en la planificación y seguimiento de proyectos de desarrollo de software siguiendo metodologías ágiles.
Diseño y mantenimiento de bases de datos relacionales y no relacionales para diferentes aplicaciones.
Colaboración efectiva en equipos multidisciplinarios para lograr objetivos comunes.
Formação acadêmica
Resumo
Desarrollador con experiencia en tecnologías web y móvil, enfocado en crear soluciones escalables y eficientes.
Principais conquistas
- Lideró un equipo de desarrollo en la implementación de una aplicación móvil que aumentó la interacción del usuario en un 30%.
- Rediseñó la arquitectura de la plataforma web, mejorando la escalabilidad y rendimiento sin pérdida de datos.
- Capacitó a nuevos colaboradores en metodologías ágiles, promoviendo un ambiente de trabajo colaborativo y eficiente.
Experiência
Customer Care Representative
Audited payroll records, verified attendance, and determined benefits eligibility., Guided agents and supervisors on payroll, tax, and benefits updates., Supported management with KPI trackers, presentations, and QA audits., Temporarily managed agent teams during supervisor absences.
Supervisor
Supervised and coached customer service agents, ensuring compliance with client procedures., Resolved escalated cases and performed QA audits to identify improvement areas., Managed payroll functions, attendance tracking, and reporting., Developed and maintained sales trackers to monitor team performance., Created KPI reports and training material to support staff development.
Customer Service Representative
Handled customer inquiries, complaints, billing issues and tech support., Processed payroll, maintained records, and researched discrepancies., Review disputes adjustments with lenders, examining parts claimed.
Service Agent/Butler
Delivered personalized guest services including reservations and events., Arrange reservations for different activities, such as Travel, Special dinner, Spa appointments., Personalized assistance for Hotel's Guest., Logistic pick up for Hotel guest., Handled service issues and coordinated activities for hotel guests.