Yannetxis

English Teacher

Taught security guards basic English., Interviewed the potential candidates when they were in the process of being hired., Determined the level of English from the bilingual candidates., Updated the files from the security guards.

Agent

Translations campaign for electrical calls, psychiatric calls, Medicaid, and court calls., Acted as a middle person for clients needing translation services.

Agent

Received calls from people and asked what symptoms they had and transferred them to a nurse for further assistance.

Customer Support Agent & Team Lead

Helped customers when applying for a loan online., Ensured the documents sent for loan approval were correct or advised if any were missing., Explained rates and payments setup., Processed extensions for payments or payments with authorization., Gained training experience for new hires., Took supervisor calls when needed., Provided QA reinforcement for low scores.

Made calls to insurance companies for claims related to water damage., Collected information on claims and updated homeowners on their status., Connected homeowners with project leads for assistance., Placed homeowner information on CRM and updated files., Learned to read and create estimates on Exactimate.

Customer Service / Soft Sales