Dedicated project manager with extensive experience leading software development initiatives, optimizing team collaboration, and delivering high-quality results.
Managed end-to-end project lifecycles, including planning, execution, and delivery.
Applied Agile frameworks such as Scrum and Kanban to improve team productivity and project transparency.
Facilitated communication among stakeholders and team members to ensure project alignment.
Identified and mitigated project risks to prevent delays and cost overruns.
Nearlinx
Verify payments with customer service team, Refer to the correct department for approval when maximum amount is exceeded, Work directly with collections to restore accounts and services, Monitor agents performance and calls with clients, Assist with WFM tasks, Report vacations requests, sick leaves, PTOs, VTOs, Address escalation calls related to POTS and Data complaints, Check and follow up with Tier I techs (ARC) bucket tickets, Cover monthly 1:1s with each team member
Nearlinx
Assist technicians, vendors, and end users by creating repair cases, Monitor circuits through SolarWinds, Make proper reports through the final service provider
Nearlinx
Assist end users, technicians, or vendors with repair issues, Help schedule technician's visits
Concentrix
Bachelor in Business Administration
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