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Project Manager with 10+ years in Software Development
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Competencies
Managed end-to-end project lifecycles, including planning, execution, and delivery.
Applied Agile frameworks such as Scrum and Kanban to improve team productivity and project transparency.
Facilitated communication among stakeholders and team members to ensure project alignment.
Identified and mitigated project risks to prevent delays and cost overruns.
Education
Summary
Dedicated project manager with extensive experience leading software development initiatives, optimizing team collaboration, and delivering high-quality results.
Key Achievements
- Progressed from Junior Project Coordinator to Senior Project Manager over a decade
- Led multiple cross-functional teams to successful project delivery on time and within budget
- Developed project schedules and coordinated resource allocation for software development projects
Experience
Advanced Resolution Center, Front End Repair & Customer Service Team Lead
Verify payments with customer service team, Refer to the correct department for approval when maximum amount is exceeded, Work directly with collections to restore accounts and services, Monitor agents performance and calls with clients, Assist with WFM tasks, Report vacations requests, sick leaves, PTOs, VTOs, Address escalation calls related to POTS and Data complaints, Check and follow up with Tier I techs (ARC) bucket tickets, Cover monthly 1:1s with each team member
Advanced Resolution Center Transport Technician (ARC Tier I)
Assist technicians, vendors, and end users by creating repair cases, Monitor circuits through SolarWinds, Make proper reports through the final service provider
Front End Repair & Repair Representative (FER)
Assist end users, technicians, or vendors with repair issues, Help schedule technician's visits
Sr. Representative Talent Acquisition
Reach out to applicants and conduct interviews, Guide candidates through the test phase
Chat Advisor
Assist users with mobile, tablet, computer issues, Help troubleshoot using different systems