Academy Coordinator

About the role

SHA is looking for a Head of Academy to lead the Academy operation at SHA Mexico. The role ensures consistent and timely execution of the property’s training and development priorities and locally implements SHA’s corporate Learning & Development and Culture strategy, methodologies, and standards, adapting them to business needs.

The Head of Academy ensures Talent members have the knowledge, skills, and behaviours required to deliver an exceptional guest experience.

Responsibilities

• Create, implement, and update the annual Academy Plan, aligned with SHA Mexico’s priorities and the corporate strategy.
• Identify and prioritize training needs in partnership with departmental leaders and managers.
• Implement corporate Learning & Development and Culture programmes, adapting them to SHA Mexico’s needs.
• Design and coordinate learning journeys by department and role across classroom, virtual, and experiential learning formats.
• Manage and continuously improve the local onboarding programme, coordinating content, agendas, facilitators, supporting evidence, and follow-up.

Datos clave

• The role leads the Academy operation at SHA Mexico.
• The role implements SHA’s corporate Learning & Development and Culture strategy locally.
• Responsibilities include creating and updating the annual Academy Plan.
• The role coordinates learning journeys and the local onboarding programme.