Advanced English (Mandatory) - CUSTOMER SERVICE & BACK-OFFICE REPRESENTATIVE

📢 WE’RE HIRING | BILINGUAL CUSTOMER SERVICE & BACK-OFFICE REPRESENTATIVE BPOAndina is looking for talented professionals to join our team in Quito, Ecuador, supporting one of our U.S.-based operations.
We are looking for candidates with advanced English skills, excellent attention to detail, strong communication abilities, and the capacity to efficiently manage customer requests, documentation, and case follow-ups.This position combines Customer Service, Case Management, and Back-Office support in a professional international environment.
🔹 WHAT YOU’LL DOProvide professional and timely assistance to customers and business partners.Manage and follow up on assigned cases from initial receipt through completion.Review, process, and update customer and case information accurately.Perform back-office and administrative support activities.Follow up on pending information, documentation, and open cases.Maintain clear and accurate records of all interactions and case updates.Coordinate internally to ensure cases are properly processed and resolved.Work with multiple systems, platforms, and communication channels.Follow established procedures, quality standards, and service-level expectations.Handle sensitive and confidential information responsibly.

🔹 WHAT WE’RE LOOKING FORAdvanced English proficiency (B2+/C1) – REQUIRED.Excellent verbal and written communication skills in English.Strong attention to detail and organizational skills.Ability to manage multiple cases and priorities simultaneously.Strong follow-up skills and sense of responsibility.Comfortable working with different systems and digital platforms.Customer-service-oriented and problem-solving mindset.Previous experience in Customer Service, Back Office, Case Management, Call Centers, or BPO operations is highly valued.Availability to work 100% on-site in Guayaquil.

🕘 WORK SCHEDULEMonday through Friday9:00 AM – 6:00 PM Eastern Time (ET)🇺🇸 This position follows the U.S. business and holiday calendar.
💰 COMPENSATION & BENEFITS💵 Monthly base salary: USD 525🎯 Performance bonus: up to USD 125 per month📄 Monthlyized statutory benefits according to Ecuadorian labor law✅ All legally mandated employee benefits💼 Stable, full-time employment🌎 Experience working with a U.S.-based operation📈 Opportunity for professional growth within an international BPO environment📍 Location: Guayaquil, Ecuador🏢 Modality: 100% On-site⏰ Full-time

🚀 READY TO JOIN OUR TEAM? If you have advanced English skills, are highly organized, pay close attention to detail, and enjoy working in a fast-paced environment where customer service and accurate case management matter, we want to meet you.📩 Apply now and become part of BPOAndina!