Bilingual Customer Service Representative

Bilingual Customer Service RepresentativeCompany: Synergies USALocation: Puerto RicoEmployment Type: Full-TimeLanguage Requirement: Fully Bilingual – English & Spanish
About the OpportunitySynergies USA is looking for a Bilingual Customer Service Representative to join our team in Puerto Rico. We are seeking a customer-focused professional who enjoys helping people, communicates confidently in both English and Spanish, and can provide an excellent experience across every customer interaction. In this role, you will assist customers with questions and requests, resolve concerns, document interactions accurately, and ensure customers receive professional and efficient support.
What You'll DoHandle customer interactions through phone, email, chat, and other communication channels.Provide professional customer service in both English and Spanish.Assist customers with questions regarding services, accounts, transactions, requests, and general inquiries.Listen to customer needs and provide accurate information and appropriate solutions.Resolve customer concerns and complaints professionally and efficiently.Escalate complex situations to the appropriate team or supervisor when needed.Accurately document customer interactions, resolutions, and follow-up actions.Follow established service procedures, scripts, quality standards, and company guidelines.Meet performance expectations related to productivity, quality, attendance, response times, and customer satisfaction.Protect confidential and sensitive customer information.Collaborate with team members and supervisors to provide the best possible customer experience.Participate in training, coaching, and continuous improvement initiatives.
What We're Looking ForHigh school diploma or equivalent required.Associate's or bachelor's degree preferred.Previous experience in customer service, call center, contact center, hospitality, retail, banking, insurance, healthcare services, or another customer-facing environment is preferred.Fluency in English and Spanish is required.Strong verbal communication and active listening skills.Professional and customer-oriented approach.Strong problem-solving and conflict-resolution abilities.Comfortable navigating multiple computer systems while assisting customers.Strong attention to detail and ability to document information accurately.Ability to work effectively in a fast-paced, metrics-driven environment.Reliable, adaptable, and able to work assigned schedules based on operational needs.
What Will Help You SucceedYou may be a great fit if you are someone who:Enjoys interacting with and helping people.Remains professional and solution-focused during challenging conversations.Takes ownership of customer requests and follows through.Can adapt quickly to different customer situations and priorities.Works well independently and as part of a team.Communicates clearly and confidently in both English and Spanish.
English and Spanish proficiency will be evaluated as part of the selection process.
If you're passionate about delivering excellent customer service and are ready for your next professional opportunity, we encourage you to apply!